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Dead on Arrival (DOA)
Dead On Arrival (DOA) Product: System Failure Out of the Box
An Apple-branded hardware product is considered DOA if it shows symptoms of a hardware failure preventing basic operability, upon its first use out of the box. If you believe that your product is DOA, please bring it to iStyle Computers within 24 hours of the invoice date. iStyle Computers’ Service Department will determine whether the product is DOA and offer you the following options: 

Replacement: iStyle Computers’ Sales Support Representative will contact you to set up a replacement order of your DOA product.

Service: You may have the product repaired; however, once serviced, the product is no longer eligible for replacement.

Product must be deemed DOA by the Service Department within 24 hours of the invoice date in order to receive a replacement unit. 

DOA Terms and Conditions
The DOA policy applies to all hardware products currently offered at iStyle Computers. As new products are offered, iStyle Computers reserves the right to determine whether or not this policy applies. 

If the product is deemed DOA by iStyle Computers’ Service Department more than 24 hours after the invoice date, Apple’s standard product warranty will apply. 

If the product is deemed by iStyle Computers’ Service Department not to be DOA, Apple’s standard product warranty will apply.
 
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